Frequent questions

  • How to make a purchase?

Make your purchase directly at www.moutyjoyeria.com and if you are in another country you can buy at www.moutyjewels.com (United States, Canada and Spain.

What payment methods do you handle?

You can make your direct payment on the page with Visa, MasterCard and American Express bank cards. On most cards we have a promotion of up to 12 months without interest.
You can also choose the payment option by bank transfer or payment by oxxo (reflected in a period of 1-2 days) via mercadopago.
  • How do I know what ring size I am?

Here we share our size guide and all the details to know what ring size you are: https://bit.ly/3WJit4B

  • How do shipments work?

All our designs have different manufacturing and preparation times. The estimated delivery time for a purchase, from when you place your order until you receive it at your home, is:

  1. 7-15 business days on normal orders
  2. 4-7 business days on orders with immediate items
  3. 2-4 business days on express DHL orders with immediate items (CDMX, GDL, MTY)