Jewelry guarantees

• All our jewelry has a guarantee on the indicated karatage and metal. Our suppliers and workshops are certified and endorsed by the Jalisco Jewelry Chamber.
• Any metal can be analyzed in certified workshops to know its karatage.
• All our diamond rings include a certificate of authenticity granted by the supplier, the evaluation is granted by a certified professional from world-renowned institutions.

1. Order number
2. Evidence of the details of your order

• In the case of loose stones or details with the settings, you have a guarantee of 1 day after receiving your order, to file a report and apply your guarantee. Once your report is submitted, you have 5 days to send the piece. Otherwise the guarantee cannot be applied (no exceptions)
• It is important that the pieces do not have any type of manipulation or modification in order to make the size change valid.
• This warranty is void if the fine jewelry pieces have been repaired by a third party other than our authorized service center, if the piece has any damage or mistreatment caused by regular use as well as abuse (bumps, crushing and accidents). ) by the client.
• In case you have details with the stones after the indicated time, don't worry ! Your jewelry has free maintenance valid for 12 months. (diamonds do not apply) You will only have to pay the shipping costs (350MXN).
• It is important that you DO NOT remove the tag from your jewelry in order to apply a guarantee. To make a request for a warranty application you must contact via WhatsApp at +52 33 1438 9205 and send the following information:

1. Order number
2. Evidence of the details of your order

• If you receive an order different from the one you requested, you must file a report via WhatsApp at +52 33 1438 9205 and send the following information:
• Order number.
• Evidence of the details of your order, and the model you requested.
• It is important that the pieces do not have any type of manipulation or modification.
• It is important that you DO NOT remove the tag from your jewelry in order to apply a guarantee.
• Shipping costs derived from warranty returns are the responsibility of
• Mouty as long as the report is raised within 1 day after receiving your purchase.
• If the jewelry does not have the new item label, a charge of $100.00 will be generated for labeling operations.
• If the time is longer, the return and shipping costs are the responsibility of the customer.

• To apply for a guarantee, a package return guide will be sent, which you must deposit in the parcel to begin the guarantee process. In the case of maintenance or size changes, payment of the corresponding expenses must be made to generate the guide and begin the process.
• For any change to your order, it is necessary that the parts first arrive at our warehouse to carry out an evaluation and continue with any change or guarantee.
• Shipping costs derived from guarantees are borne by Mouty Joyería as long as the report is raised during the first 2 days that the piece is received. If the time is longer, the shipping costs ( $350MXN ) are the responsibility of the customer *Restrictions apply for extended areas.
• Shipping costs derived from size changes and maintenance are the responsibility of the customer ( $350MXN ) *Restrictions apply for extended areas.
• When sending for an exchange or warranty, it is not necessary to send the case, you can send it in a small box or bag of your choice.
• When generating a return guide you have a maximum period of 5 days to deposit the package in post offices, if the time is longer there will be an extra cost ( $150MX ) to generate a new guide. This applies to changes, warranties and maintenance.

Additional Information

• Our online store tries to display product images with the highest quality possible, however, we cannot guarantee that the product display you see completely matches the real thing, as the display depends partly on the equipment you use.